Top 10 Best VoIP Services of 2024
Top 10 Best VoIP Providers & Phone Services Companies
VoIP, can slash office setup times by 55% due to instant deployment and easy scaling.
VoIP is changing the way businesses communicate forever, Decommissioning POTS (Voice) Telecom cost Effective and just dumping that hunk of hardware. Tech companies are racing to implement this. Indeed, 46% of enterprises already have workloads in the public cloud. Top cloud-based VoIP systems make internet calling virtually anywhere you have a quality internet connection, and do so without the need for any on-site equipment when not desired, yet many still provide high-quality audio and all necessary standard and advanced functions. But one group charges more than the other, and is cheaper only in fewer standard services but larger number of calling areas.
We have put together details of the best VoIP service reviews in 2024 to help you@Last_Modified_Date: Last Modified Date [October 1, 2025] To provide you with a clear and concise understanding, we have gone in-depth. Our in-depth analysis emphasizes critical factors including pricing plans, features, and scalability. Keep reading to find out which VoIP vendor suits your specific business communication requirements and budget constraints.
Our Top 10 Best VoIP Providers & Phone Services Companies:
- RingEX - Best VoIP provider overall
- Vonage - Best for reliability with 99.99% uptime
- Zoom Phone - Best for budget-conscious users
- GoTo Connect - Best for unlimited international calls
- Dialpad - Best for small businesses
- Grasshopper - Best for unlimited number extensions
- Ooma Office - Best for easy setup
- Phone by web.com - Best for low call volumes
- CloudPhone - Best for SMS marketing
- Comcast Business - Best for call safety features
1
RingCentral
- No. of users - Unlimited
- Pricing - From $20/month/user
- Best for - Internal team collaboration and task management
RingEX — The overall Best VoIP provider
Cloud communication service RingEx, from provider RingCentral is tailored for working together in teams. This makes it an all-rounder in terms of Voice Over Internet Protocol calling, SMS messaging, team chat and Video Conferencing. Augmented with real-time AI and conversation intelligence, this UCaaS platform changes the way teams work together by enabling better smarter interactions at scale.
Custom (this will create a custom built phone system and allow you to invite your colleagues to it via email) In addition to voicemail transcription, you can record calls, and even leverage adaptive Interactive Voice Response (IVR) menus for classifying your self-service routing. RingEx has more than 300 app integrations so it naturally fits into your communication workflow rather than being a stand-alone tool, which ensures that the focus is not only on core functions.
The HD video meetings don’t need any downloads to get begun, with a number of AI adaptable features like live captioning and in-meeting transcriptions. Smart features can also limit background noise and ensure the camera stays clean on a single speaker at a time.
RingEX Contact Center is allowing all “the team to make [their] customer service operation better,” Emma Grotluschen, Senior Manager of Customer Service at Swanson told us. She said, “The reporting capabilities allow us to consistently track and improve our efficiency, plus with the automatic call recording our supervisors are able to triple the amount of calls they can review.”
Why we like RingCentral: You can set up phone settings such as automatic call recording for each agent, and you can localize phone numbers, business hours, and caller IDs for your customers. They also support basic and advanced call routing rules. In addition, you can adjust ring lengths and re-direct calls using an automated phone menu This ensure that customer Never have to go through an extra hop.
What we found: We tried RingEx and the setup was well relatively painless, at least in our testing. We liked that both our current numbers and shared lines ported over with no problems. Our agents were able to be up and running on their personal mobiles, laptops and desk phones in no time. The RingEx app made syncing everything quick and easy, so all the devices were ready to go with no extra setup work.
2
Vonage
- No. of users - Unlimited
- Pricing - From $13.99/month/user
- Best for - Remote companies seeking mobility
Vonage - Best for reliability with 99.99% uptime
Vonage Business is a notable veteran in the UCaaS space, and it offers a powerful combination of features across voice over IP (VoIP), SMS, live chat, and video. That experience is expressed in well-oiled operation you will not have on newer platforms to get a trustworthy, mature communications system for businesses of all sizes.
It currently includes 41 features in the areas of Collaboration, Revenue Growth, Efficiency and Employee Experience. In addition, agents can leverage tools such as Call Announce, which provides them with a preview of the caller’s identity and intent and managers have access to features like Busy Lamp Field, which gives visibility into what lines are in use.
Kevin Peña, Strategic Partnerships Manager, Headsets. com, states: “We now have workers in both home and office stations due to transitioning to Vonage Business Communications. They can log in from where ever they are that day, with no change over. In addition, using VBCs allows us to log in directly to our accounts and access a cellular phone caller as you would an office telephone. A very basic and clean interface, it collects all the calls, voicemails, messages etc,. and puts them in single place.
Why we selected Vonage: immediate vertical options for use circumstances in fields such as health, retail, education and finance. In healthcare, for example, you could use the solution to immediately direct patients to the most appropriate specialist based on their individual condition. In addition, HIPAA compliant virtual visits(allowing healthcare workers to connect with patients on virtually any device) are created using features such as VisuWell app center integration.
Our case: In the moment when we added Vonage to our battlefield it occurred a very troublesome time, but still, because of its customizable virtual AI receptionist everything was fine – detailed experience. It helped us forget dependable call routing for holidays, lunch, after-hours and emergencies. Our agents were able to handle customer engagement more easily with ASE the AI virtual assistant.
3
Zoom Phone
- No. of usersUnlimited
- PricingFrom $10/month per user
- Best forBusinesses looking for an advanced phone-only solution
Zoom Phone - Bring your own carrier functionality
For SMBs with a tight budget, Zoom Phone is a competent VoIP service. This is very cost-effective and includes all types of features which really aids in team collaboration with its secure messaging, file sharing etc. It pairs very nicely with all the usual suspects in major third-party apps like Microsoft, Google, and even Salesforce to help those that are enterprise-focused — this way it can reduce workflow friction and boost productivity for everybody.
Zoom Phone has full call center functionality for more sophisticated requirements. These features include unlimited queues, advanced call distribution, voicemail transcription and intelligent IVR routing. With the system you can seamlessly switch your call from one device to another, and cross-platform too.
The presence of Bring Your Own Carrier( BYOC) ensures flexibility. It allows you to continue using your current PSTN provider, but benefit from Zoom’s advanced capabilities. That way, you can stick with your current contracts and phone numbers but have the ability to upgrade your setup.
Why we selected Zoom Phone: New analytics tools from Zoom offer powerful metrics that measure how disruptive your calls and call patterns are. See deep dive metrics on call queues (SLAs, volume, wait times and dispositions) The system also provides Mean Opinion Scores of calls for both Inbound and Outbound calls which helps you to gauge quality from an individual site all the way up through across your network.
Our experience In the last week, we have started using Zoom Phone’s AI Companion to help us keep our meetings streamlined and it has completely transformed how we manage follow-up. Post-call summaries in 2018: Rather than having to scribble notes frantically we now receive a summarised note with critical points and actions now. My team can also grab us, who need to call back based on our voicemails (based upon the Voicemail Task Extraction Feature) so we never drop a ball
4
Goto Connect
- No. of users - Unlimited
- Pricing - From $27/month/user
- Best for - Call center monitoring
GoTo Connect - User-friendly softphone features
GoTo Connect:Best for comprehensive phone system. It comes with more than 100 features like unlimited call routing, auto attendants and an intuitive visual dial plan editor makes call management clear in PC.Excel-like form. As the solution that is simple, Medallia manages operations better and maps with their other enterprise tools.
You are not confined to one specific place or device. You get virtual phone numbers in 50+ countries, that you can use to make & receive calls using your laptop or mobile. You can easily transfer calls or modify the routing of incoming calls via a drag-and-drop interface.
The platforms enables video meetings that integrate the calendar (of your choice) and team chats for quick information exchanges. You can file share, jump on calls with one click, and you can even more express yourselves through emoji.
Why we picked GoTo Connect: The drag and drop visual dial plan editor makes managing calls easy. You can draw call flows with no prior coding knowledge, direct calls and queues to specific departments or create automated attendants. Thanks to its drag-and-drop interface, switching around how your phone system is set up is a snap and needs no formal training — the system has an intuitive architecture that allows you quickly amend the layout if what makes sense for you changes.
OUR TAKE: A new visual way of setting up complex phone routing makes GoTo Connect super friendly. Key highlights: No new hardware or additional charges per userMicrosoft Teams works out of the box Full transcript/Wordsmith Honed For our use case, we like that Verbit doesn’t require any new hardware, only a computer with Chrome and that it seamlessly integrates into Microsoft Teams. It has come in very handy especially during this bad weather as we are still able to work even though not actually onsite because of the mobile apps available. But we have noticed a small delay int he mobile app when catching calls in a ring group which can be a little annoying at times.
5
Dialpad
- No. of users - Unlimited
- Pricing - From $15/month/user
- Best for - Small-team video collaboration and real-time agent support
Dialpad - Best for free and unlimited video meeting support
Dialpad is a line of products that features VoIP, SMSm, team chat, video conferencing and utilizes AI for Unified Communications. Allow teams to work in the office or remotely from any device
On a plus side, the platform offers unlimited calling feature within the US and Canada and also reaches globally with cloud numbers in over 70 countries. They even provide free unlimited video meetings and you do not need to download an app; it works on any device.
Its seller experience that is elevated to another level by the use of AI-powered outbound sales dialer. It gives live coaching to agents through sentiment analysis, contributing to better skills for closing deals faster.
Why we picked Dialpad: Level of convenience—top-notch Switch devices during call and create custom routing rules for advanced call handling. Customer service is without a shadow of doubt but Dialpad offer amazing customer support. They are just one call away, there is no long waiting time or filing a ticket process. And the support team is super responsive, helpful in resolving any issues or questions quickly.
Our pick: Dialpad offers AI-enhanced VoIP features and transcription of your calls. We ran into some technical challenges, but their team quickly resolved the issues and also helped us to setup further functionalities in all departments. The enhanced desktop app and the streamlined call management features really improved our workflow, so Dialpad has already become a favorit for us on track.
6
Grasshopper
- No. of users - Unlimited
- Pricing - From $14/user/month
- Best for - Teams that share phone numbers among multiple users and extensions
Grasshopper - Best for personalized automatic greetings
Grasshopper is one of the most reasonably priced VoIP phone systems—but designed for small businesses. From as low as $14, this is a perfect too for an entrepreneur who wants to step up their conversation affordably. The site is loaded with small business advice and tools that show a deep understanding of what those users need.
Well, not without cause, because the platform’s features are far from meager though it costs low. You have everything you need here — business texting, call forwarding, and voicemail transcription+ to ensure your professionalism doesn’t come with a hefty price tag.
Lack of customization is its real strength, too. You will be able to customize greetings and provide personalized hold music. And it works even better on the desktop or on the go.
Choose Grasshopper: Apart from the unique greetings, you can also use one of the voices available in Grasshopper Voice Studio. Sound That Speaks — Submit a script and for a small fee, have it recorded by a professional voice over. This service is one of the most specific, made to provide even minute businesses with an average and businesslike looks.
My experience: We are really impressed by Grasshopper, especially by its live receptionist function. A real breath of fresh air, to be able to call with our business inquiries and have an ACTUAL US BASED PERSON pick up the phone and answer questions accurately when we need them. While there are no video calls or integrations with third-party tools, the product is user-friendly and works very well for small teams.
7
Ooma Office
- No. of users - Unlimited
- Pricing - From $19.95/month per user
- Best for - Call queues and live queue monitoring
Ooma Office - Best for zero commitment entry to VoIP
Ooma Office is an excellent starting point for first-timers in UCaaS. Having no contracts with your commitment and covering purchases with a 30-day money-back guarantee, the business can test the advanced communication tools without long-term restrictions or financial consequences. In addition to the area, it has all available communication issues covered. Call Park goes beyond traditional call transfer and allows storing callers in a “parking spot.” Then, any employee could pick up the call from anywhere, stand up, leave the office, or switch to another device. Multi Ring can prevent you from missing the client’s call from all devices – office phone, a mobile app, or some additional piece of hardware. Ooma offers overhead paging plug-and-play system for in-house communication.
Why we went for Ooma Office: It was hard to say pass on Ooma Office Pro Plus’ Hot Desking. The feature lets employees override office phones, and as our corporate spaces occasionally serve as co-inhabited for different projects, it was an ultimate solution to let staff get personal calls. They could use their lines, voicemails, and Caller ID to stay connected while we save thousands of dollars on static hardware. Our impression: The find me/follow me service especially impressed me. The mobile app is perfect for outbound calls, and the analog adapter lets me have my rotary dial phone in the office just for the authentics. Caller Info Match was a breakthrough, pulling data from our CRM and social media to interact more personally with the client.
8
Phone By Web.com
- No. of users - Unlimited
- Pricing - From $11.99/month per user
- Best for - Accessing a low-cost basic plan that includes video conferencing
Phone by web.com - Best for call management with AI assist
Phone by Web. com for Small Business designed by RingCentral is one of the most cost-effective VoIP services. 500 pooled calling minutes and 1,000 pooled texts; $14.99/month Plus unlimited calling and texting in the US and Canada for $24.99 per month Every user gets a local number for free, with the option to get a premium or vanity number at an extra cost.
Every plan comes with all business features, including auto-attendants, custom greetings and hold music. Setting up more than 50 features such as call forwarding, voicemail-to-email and call screening is easy because of the account management.
Phone by Web. With a limitation of 100 participants, com supports the basic video conferencing features with screen sharing, recording and whiteboard too. Businesses can redirect calls by time and date through advanced scheduling; resulting in better customer service. In addition, call analytics have helped show incredibly detailed patterns and metrics that enhance customer engagement.
Why we chose Phone by Web. com for: We really liked the AI-Connect feature that uses artificial intelligence to assist with the call routing and appointment scheduling. It uses natural language processing (NLP) and reviews the incoming calls in actual time so that it can understand what caller needs, after that automatically direct the call to a specific branch, case or voicemail for you just according to your criteria. It works with your Google or Outlook calendar and prevents double bookings.
We are using Phone — Our Dialer. com’s Click-to-Call feature on our website, which was a great addition. It was very simple to embed in the code + All were able to get in touch with a pretty lady from us simply Our phone system on the other hand, had a few growing pains. Customer support was quick to respond, however getting the tech issues sorted out took longer than we had hoped. However even through these growing pains, we’ve primarily found the service very handy in managing our business calls.
9
CloudPhone
- No. of users - 10
- Pricing - From $24/month per user
- Best for - Small businesses of up to 10 people
Cloudphone.com - Best for launching drip campaigns
Cloudphone. Voice and SMS Marketing with comcom specializes in delivering a great VoIP phone system. They give you either a toll-free or local number that you call and it calls back your personal phone without anyone ever seeing your actual number.
It is the system that comes with enhanced features for increased productivity and customer service. In case you are unavailable, an automated receptionist will automatically handle your incoming calls by routing them as per your preset instructions. Instant messaging ensures fast answers and call-to-text technology automatically pushes telephone discussions to text chats for more comprehensive continuations.
Cloudphone. With integrations, the work you and your team put in at appsftp.com automatically workflows back to cfd-software com and their scalable collaboration tools. Record calls (you can record any call you want to be recorded without any necessary actions from your side) and listen to them later, quality assurance; manage call traffic with our forwarding options in Forwarding (learn everything about call forwarding); feeling chatty — no limits on the number of participants for the conference talk. Ring groups mean that multiple phones can answer a single business number, so no call goes unanswered.
Why we picked Cloudphone. com: We found it capable of sending drip campaigns directly onto subscriber’s phones which in turn caught our attention as a marketing feature. You will be able to send them constant updates about sales and promotions new products, or any other marketing material you have been wanting to put out there.
We have started using Cloudphone recently. Our phone number is assigned a keyword within Zipwhip and SmartResponder. com, according to their SMS Keyword feature, which has been HUGE in managing customer inquiries. Creating auto-responses was pretty easy, where customers had to text certain words in order for them to receive automatic replies. It has definitely saved us a lot of time on standard questions, although it’s work in progress; responses will need to cover more bases!
10
Comcast Business
- No. of users - 5,000+
- Pricing - Custom-quote pricing
- Best for - Easy transitions from a basic landline to a VoIP phone system
Comcast Business - Best for specialized point-of-sale applications
Comcast Business offers businesses a host of voice features that enhance and streamline business operations. It provides essential features like Call Forwarding, Extension Dialing, and Call Hold. However, you do have more premium features such as Priority Alert and Selective Call Forwarding.
With Comcast Business, you can make and receive calls using your mobile phone from any part of the world. First, verify and activate your new phone from your office line for security reasons. You can change the voicemail password from its default and even create a personalized greeting.
Further, for Business Voice and VoiceEdge Select subscribers they can choose to also receive an email with a transcript of the voice message or a.wav file by means of the Readable Voicemail innovation which changes over voicemails into text.
It also provides additional features such as Busy Lamp Field (BLF) that shows the availability status of co-workers on your phone, making call handling and collaboration more manageable. Other benefits are free listings in the White and Yellow Pages, international calling, fax services, security alarm services and point-of-sale applications.
Reasons Why We Picked Comcast Business: It increases safety of your business with features including Call Trace, and Caller ID Delivery Blocking. Call TraceAllows the last incoming call to be easily traced, which could be necessary if you receive abusive or obscene calls. On the other hand, Caller ID Delivery Blocking will keep your phone number anonymous or private as you make calls in times when privacy needs saving.
Our takeaway: Comcast Business’s new Priority Alert has helped our team to respond more swiftly to the most important contacts in our CRM, and so far we love it. We also curated special rings for our 12 favourite contacts (parents and clients), so we never miss an important call. As a result, this functionality has been an absolute game-changer for our customer service. It made it clear for us to focus more on our core relationships aligned with our product roadmap, without sacrificing a lot in terms of productivity.
How to Compare the Best VoIP Providers & Services
To pick the right VoIP provider, try to identify what characteristics would help your business succeed. Factor in your budget, team type & calling style, communication channels of choice, and the amount of calls you will be handling as well as where most calls will go to.
Step #2: Compare features and prices provided by other providers Some important features to look out for are call distribution, an auto-attendant, caller ID, video conferencing abilities, SMS capabilities and the ability to share files.
This chart gives you a glimpse of key features and channels from each provider One way to do this is use comparison between these two and find out which of them will serve your specific business requirements.
What Is VoIP?
VoIP (Voice over Internet Protocol): a newer form of landline phone service where your voice is transmitted as data over the internet instead of through traditional landlines. Since this technology allows you to use your phone services from anywhere with an internet connection available it is very flexible as well. These systems are popular for:
- Handling inbound & outbound call in call center
- Attending calls and video conferencing
- When Distance Learning Sessions
- Telehealth Services
- Talking with friends, family or colleagues who may be across the world
How Do VoIP Services Work?
When a user speaks into the microphone, VoIP technology changes their voice into data packets and sends them through the internet so that they reach another user in any part of the world. With a VoIP service, the employees at a company will use an desktop or browser app that in turn uses the internet. After the user speaks into the device’s softphone (virtual phone), audio data is sent to the provider’s server.
Data is then sent across a global network to the call recipient. This way of connecting happens completely over the internet when calling from one VoIP number to another. But when placing a call to someone on their mobile or landline the data sent over VoIP converts into either mobile data (3G, 4G or 5G) or into traditional phone system signal (PSTN) in order to connect.
What business VoIP is and what it does for your business
While regular VoIP and business VoIP solutions flow through the same audio transmission process, business VoIP is designed to cater corporate requirements. VoIP represents a vast improvement over traditional PBX systems, with substantial benefits for streamlining your business communications including:
- Quick setup
- No hardware maintenance
- Easy scalability
- Various Communication Channels
- Global business presence
- Improved intra-departmental collaboration
- Improved customer service
- Superior call quality
- Increased agent mobility
- Solved: Remote Team Unified Business Identity
VoIP combines AI support and workflow tools under a single app that gives more leverage to your team in working. It is a multi-channel platform, including the option to keep in touch with clients via browser and mobile app through the internet or cellular. VoIP solutions for businesses will help you to reduce overhead, and increase the overall efficiency of your organization through improving communications.
